American Express

FREQUENT TRAVELLER OPTION

There is an annual fee of RM50 (for Personal and Gold Credit Cardmembers) and RM100 (for Corporate Cardmembers) for participation in the Programme with Frequent Traveller Option. MBB will issue a billing statement to the eligible Cardmember/(s) who is enrolled in this Programme on the Enrollment Date and annually thereafter (except in the case of reinstatement, where it will be billed on the reinstatement date.) The said fee is non-refundable unless the Cardmember/(s) request for cancellation of enrollment no later than 30 days after anniversary date. Failure by the “Cardmember/(s)” to pay the fee stipulated in the billing statement within 45 days from the date contained in the bill shall result in the disqualification of participation by the Cardmember/(s) in this Programme.

Adjustments will be made to the Points accrued in a Programme Account if there are any credits posted to a Linked Account including those arising from returned goods or services or from billing disputes.

Points accrued in a Programme Account are not the property of the “Cardmember/(s)” and are not transferable, whether by operation of law or otherwise, either to any person or entity or Programme Account.

FREQUENT TRAVELLER OPTION POINTS

If the “Cardmember/(s)” who enrolled in the Frequent Traveller Option cancels his enrolment in the Frequent Traveller Option, the earned points which have not been redeemed for rewards or transferred to any participating Frequent Customer Programme, may be carried over as for non Frequent Traveller Reward points which may be redeemed for all rewards provided through the Programme other than the Frequent Traveller Rewards. However, if the Cardmember fails to redeem his points before cancellation of his card, the earned points will be forfeited.

NON- FREQUENT TRAVELLER REWARDS POINTS

There is no expiry date for Points earned by “Cardmember/(s)” who enrolled in the Non-Frequent Traveller Option while participating in the Programme provided, however MBB reserves the right to institute an expiry date for Points whether Points have already been accrued thereafter.  However, if the cardmember fails to redeem his Points before cancellation of his card, the earned points shall be forfeited.

NON-FREQUENT TRAVELLER POINTS TRANSFERRED TO FREQUENT TRAVELLER OPTION

If Non-Frequent Traveller Rewards Cardmember/(s)” later enroll in the Frequent Traveller Option under the Frequent Traveller Rewards upon payment of the transfer fee of RM50, there will be no expiry date for Points already earned in the Enrollment Year under the Non-Frequent Traveller Rewards provided always that the Cardmember/(s)” shall not be entitled to transfer the Points under the Non-Frequent Traveller Rewards to the Frequent Traveller Rewards.

MBB will notify the basic Cardmember/(s)” in the monthly card statement of the primary account on the number of Points accrued at the statement date.

Points may be converted or redeemed provided all enrolled Linked Accounts are in good standing at the time of the redemption request (including a request to transfer Points to the participating Frequent Customer Programme).

Points accrued in a Programme Account can only be redeemed by basic Cardmember/(s)”.

By redeeming a reward, “Cardmember/(s)” release MBB, its subsidiaries and affiliates from any and all liability in respect of the redemption or use of any reward, or other participation in the Programme.

Any dispute concerning goods or services received as a reward under the Programme shall be settled between “Cardmember/(s)” and the service establishment and/or supplier which supplied the goods or services. MBB shall bear no responsibility in investigating or resolving such disputes or for the dispute itself and neither shall MBB be responsible in replacing or cancelling any redemption as a result of such dispute.

MBB is not responsible for lost or stolen rewards, rewards certificates, vouchers or tickets.

Redeemed rewards once received and accepted by MBB cannot be exchanged, revoked, cancelled, replaced, or transferred to cash, or credit under any circumstances.

Once the accrued Points in a Programme Account have been redeemed for any reward in the Programme including a transfer of Points to a participating Frequent Customer Programme, such Points shall be deemed extinguished and shall not be reinstated into the Programme Account.

Information supplied on the redemption of certain rewards may be used by MBB or the service establishments that provide the rewards for administrative and marketing purposes and the Cardmember/(s) acknowledges , authorizes and consents to the disclosure of such information.

MBB reserves the right in its sole discretion to cancel, change or substitute the rewards or the Programme conditions and/or any of these terms and conditions at any time without giving any prior notice nor assigning any reason whatsoever to Cardmember/(s)”.

Redemption of Non-Frequent Traveller Rewards with insufficient Points will be rejected.

MBB gives no representation or warranty with respect to the quality of the Non-Frequent Traveller Rewards or their suitability for any purpose under the Programme. Any dispute in relation to the Non-Frequent Traveller Rewards shall be settled between the Cardmembers and the supplier. Cardmember/(s)” are to liaise directly with the manufacturer for such warranty information.

Non-Frequent Traveller Rewards that consist of rewards certificates/vouchers issued by suppliers cannot be encashed and are valid for use until the date specified and subject to terms and conditions therein. If they remain unused after the specified date, the certificates/vouchers will lapse and will not be replaced.

In the event that Cardmember/(s)” choice of Non-Frequent Traveller Rewards is unavailable, MBB will replace it with a substitute of similar value. All Non-Frequent Traveller Rewards are available while stocks last and MBB reserves the right to discontinue and/or replace the Non-Frequent Traveller Rewards featured herein with different products, colour, model or services without giving any prior notice nor assigning any reason whatsoever to Cardmember/(s).

All rewards are subject to availability and certain restrictions may apply. The redemption procedure and the terms and conditions of each reward are set forth in the rewards voucher issued to Cardmember/(s).

Any additional meals, transportation or accommodation arrangements made in connection with any reward will be the sole responsibility of Cardmember/(s)”.

In the event that the reward redeemed is a cash voucher, and the Cardmember/(s) purchase goods or services in excess of the value of the cash voucher, Cardmember/(s)” shall use the American Express Card or cash to pay the difference to the participating service establishment.

Unless otherwise specified, the shopping reward in the form of a privilege card or a cash certificate shall not be used in association with other special offers offered by the service establishments during sales or in contravention of the terms and conditions stipulated in the said privilege card or cash certificate.

Unless otherwise specified, all dining rewards which take the form of a set menu are inclusive of service charge but excludes alcoholic drinks and other beverages.

Issuance of a dining, travel or hotel rewards certificate does not constitute a reservation. The rewards certificate holder is responsible for making all reservations and notifying the participating service establishments of the reward(s) that they intend to redeem before making any redemption.

Cardmember/(s)” shall provide an address in Malaysia to MBB for delivery of Non-Frequent Traveller Rewards. Delivery will not be made to a P.O. Box address.

MBB does not deliver Non-Frequent Traveller Rewards to Cardmember/(s)” who are outside of Malaysia (other countries) notwithstanding that the Cardmember/(s)” agree to pay for the delivery charges.

Delivery of any document eg. Rewards certificate or vouchers will be sent via registered post. In the event Cardmember/(s)” are not available to receive the said rewards at the delivery address, Cardmember/(s)” shall liaise directly with the courier service company at the specified time frame and location as stated in the "attempt card" (dropped by the courier service company) to collect the document.

MBB is under no obligation to replace any lost vouchers/rewards certificates should Cardmember/(s)” fail to collect the document(s) on time as specified in the "attempt card". It is the responsibility of Cardmember/(s)” to liaise directly with the courier service on any non-collection or unclaimed documents.

The Non-Frequent Traveller Rewards will be delivered within 21 working days from the date of the redemption order. A redirection fee of RM10 will be debited to Cardmember/(s)” accounts for any change in delivery address. Change of delivery address will only be allowed if Non-Frequent Traveller Rewards have not been sent out to Cardmember/(s)”.

MBB shall be entitled to use and/or disclose to any third party including the participating merchants/suppliers any information pertaining to Cardmember/(s)” and their American Express Card Account and other information supplied to MBB in respect of the redemption in the Programme.

Cardmember/(s)” or recipient of Non-Frequent Traveller Rewards is obliged to present ID documentation to the delivery staff, failing which the delivery staff has the right to refuse delivery and will return the Non-Frequent Traveller Rewards to MBB as unclaimed.

Proof of delivery of Non-Frequent Traveller Rewards is by way of written acknowledgement of receipt of the rewards/rewards certificate/vouchers by occupants at the delivery address, and where such address is an office receipt by any office staff, it shall be deemed to be the acknowledgement of Cardmember/(s)”.

If Cardmember/(s)” do not receive the Non-Frequent Traveller Rewards upon expiry of 21 days from the date of the redemption order, it is the responsibility of Cardmembers to inform MBB no later than 2 months from the expiry of the 21 days whereupon MBB will arrange for the delivery of the Non-Frequent Traveller Rewards to Cardmember/(s)” upon receipt of proof of non-delivery from its agent. Cardmember/(s)” shall have no right of recourse against MBB whatsoever upon the expiry of the said 2 months and Cardmembers shall be deemed to have had received and accepted the Non-Frequent Traveller Rewards.

Cardmember/(s)” or their authorized representative is advised to examine all packages of the Non-Frequent Traveller Rewards upon receipt. Should a Non-Frequent Traveller Rewards arrive damaged or faulty, the Non-Frequent Traveller Rewards should be returned in its original state and packaging at the Cardmember/(s)” own cost within 3 days from receipt date to the delivery person. A replacement will be delivered within 14 days of the return of the Non-Frequent Traveller Rewards and the delivery charges incurred for the replacement Non-Frequent Traveller Rewards shall be borne by Cardmember/(s)”. The right for replacement of Non-Frequent Traveller Rewards will be extinguished if Cardmembers fail to return the Non-Frequent Traveller Rewards within 3 days.

There is no “Trial Period” for all Non-Frequent Traveller Rewards items.

The Cardmember/(s)” authorize MBB to debit their card accounts for the delivery cost of replacement without informing Cardmembers the amount or date of debit. The amount debited is non-negotiable and final. MBB will not accept any other mode of payment for the delivery replacement.

Points may be converted into any one or more participating Frequent Customer Programme.

To convert accrued Points to any participating Frequent Customer Programme, Cardmember/(s)” must first join or be a member of the applicable programme. Enrollment in such programmes is the responsibility of Cardmember/(s)”. The Frequent Traveller Rewards will be transfered within 21 working days from the date of the redemption order.

The conversion rates for Points into participating Frequent Customer Programme, minimum Points transfer and incremental transfers vary among participating Frequent Customer Programme. Details are communicated on a regular basis. In any event Cardmember/(s)” should telephone the membership rewards customer service number for up-to-date details.

Cardmember/(s)” are subject to and must comply with the terms and conditions attached to the participating Frequent Customer Programmes in which they are enrolled.

MBB assumes no responsibility for Points converted from Cardmember/(s)” Programme Account into a participating Frequent Customer Programme or for the actions of any participating airline or hotel in connection with its Frequent Customer Programme or otherwise.

The participating airlines or hotels in the Frequent Customer Programme are subject to change without giving any prior notice.

American Express Card travel insurance and benefits, including but not limited to those listed below, will not apply to flights taken and bought under the with frequent flyer tickets programme, including frequent flyer tickets obtained by using Points converted from a Programme Account :

(a) Travel Accident Insurance

(b) Travel Inconvenience Reimbursement Plan

Insurance and travel benefit programmes expressly offered under the frequent flyer ticket programme are an exception to the foregoing provided that the Cardmembers have enrolled in such frequent flyer ticket programme, paid the fee for enrolling in the relevant frequent flyer ticket programme and complied with the terms and conditions of particular programme.

If any Linked Account is not in good standing, Cardmember/(s)” enrollment in the Programme may be cancelled or points accrued in the Programme Account may be forfeited. Cardmember/(s)” enrollment in the Programme may also be disqualified and/or the Points accrued may be forfeited due to failure by Cardmember/(s)” to adhere to the terms and conditions governing the American Express Card Account or the Programme.

If any Cardmember/(s)” cancel all basic cards, or if for any reason MBB cancels any Linked Account(s), any Points accrued in the Programme Account will at the discretion of MBB be suspended and will not be capable of conversion or redemption. If any such American Express Card Account are reinstated by Cardmember/(s)” or if MBB reinstates the Linked Accounts within one year of cancellation any Points accrued in the Programme Account of Cardmember/(s)” may be converted into a participating Frequent Customer Programme or redeemed for rewards subject to the terms and conditions of the Programme.

If eligible Cardmember/(s)” whom have more than one basic American Express Card Account, voluntarily cancels any such card account and at least one basic card account remains, any Points accrued in the Programme as a result of charges billed to the cancelled card may be transferred to any remaining American Express Card Account in their names.

MBB assumes no responsibility for any loss of whatever nature resulting from the redemption of either Frequent Traveller or Non-Frequent Traveller Rewards or participation by Cardmember/(s) in the Programme and/or ineligibility of participation by Cardmember/(s) in the Programme and/or any losses arising in any manner whatsoever.

MBB reserves the right at its absolute sole discretion to vary, delete, amend or modify any of these Terms and Conditions or terminate the Programmes it deems necessary. In such a case, MBB shall give advance notice of 14 working days by posting the changes, amendments, variations or modification on the Website – www.americanexpress.com.my and/or www.maybank2u.com or by any other mode that Maybank deems fit.

Fraud and abuse relating to the earning of Points in the Programme or redemption of rewards including transfer of Points to participating Frequent Customer Programmes, may result in forfeiture of accrued Points as well as cancellation of a Programme Account.

All questions or disputes regarding eligibility for the Programme or the eligibility of Points for accrual or redemption of rewards including transfer of Points to a participating Frequent Customer Programme shall be final, conclusive and at MBB’s sole and absolute discretion.

The Programme Account is not transferable and/or assignable.

MBB’s failure to enforce a particular term and condition does not constitute a waiver of that Term and Condition by MBB.